5. Cancellation and returns
5.1 You can cancel your contract at any time up to To do this, please e-mail or write to us.
(a) Consumer Contracts 2013 customers - 14 working days after the day of delivery.
(b) Business customers - 5 working days after the day of delivery.
5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.3 If you cancel, the goods must be returned within:
(a) Consumer Contracts 2013 customers - 14 days of cancellation, complete with the original packaging at your own expense.
(b) Buisness customers- 5 days of cancellation, complete with the original packaging at your own expense.
For orders outside the EU, goods need to return from the same country as originally shipped. UK customs require documentation of proof of export otherwise additional charges may apply. For this reason we will arrange collection and deduct the carrier charges from the refund.
5,4 You must ensure that the goods are packaged adequately to protect against damage.
5.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.6 We will refund all monies paid to us with the exception of postage unless Consumer Contracts 2013 customers apply
5.7 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Need to return an item?
You can request a return by emailing firstname.lastname@example.org
In addition to this policy you should also refer to our general Terms and Conditions of Sale