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Based on 40 reviews
20:00 21 Jan 20
Ive had to contact support a couple times at Bright Tangerine, not because their products were not working, just because i had some questions. I always get a speedy response and they usually end up calling which is great as its a little easier over the phone than sending some article I could... already find on the web. Great customer service!read more
21:34 10 Sep 19
Have just received my Bright Tangerine camera support items (matte box + FF). The gear is amazing. Meticulously designed and extremely user-friendly. I consulted with Bright Tangerine representatives re. putting my list together and I have never experienced better customer service in my life. Very... professional and courteous. Thanks to Bright Tangerine, I now have a high-end cinema camera package.read more
12:28 02 Sep 19
When I buy a product, Its as much about the physical product as it is the company your buying it from. The customer service which Bright Tangerine has is exceptional. This is why I give them 5 Stars. I had an issue with two matte boxes and they went above and beyond to offer and deliver a solution.... I will be a long term client. Thank you!read more
14:52 23 Jul 19
As soon as you touch a Bright Tangerine product, you instantly "get it." They're exceptionally well crafted, and made to withstand the rigors of on-location as well as studio work. Not only are all their products well made and highly thought out, but they also have exceptional customer service. I... recently had one of my titan arms tuned up, they had it turned around and back to me in no time. It couldn't have been easier. In a sea of cheap lackluster camera accessories Bright Tangerine stands head and shoulders above the rest.read more
13:03 23 Jul 19
Amazing customer service. I contacted them via email and received a phone call from them within, literally, 120seconds after my email. They sent a replacement part within 2 days. Pretty amazing. They clearly make amazing products and stand by them 100%
17:52 10 May 19
For me, customer service is nearly as important as the quality of the product. I reached out to Bright Tangerine for help in selecting the perfect matte box for my needs. I was very pleased to receive an email the same day and was able to set up a call where they walked me through all of my... options. On all of my sets for the past 6 years, Bright Tangerine has been our only choice for matte box and accessories. The build quality is superior to any others we've used. It was wonderful to find out that the people behind these products are also of the highest caliber. I'm proud to give them my business.read more
21:22 09 May 19
As a small rental company, my equipment takes some wear and tear and occasional small accessories or screws get lost in the chaos of video production. This happened to one of my Bright Tangerine products. I emailed Bright Tangerine's customer support expecting the typically basic redirect to... information that was already online. What I got in exchange was unparalleled customer support and service. Elaine Withers answered my questions and helped me obtain the pieces I need to get my matte box back out on rentals. It's this level of customer support that all customers and consumers should consider when buying any piece of equipment. Things get misplaced, lost or break. It happens. But a company that is willing to stand behind it's products not only with innovative products but customer support that is friendly, fast and actually helpful. That's rare nowadays. Will buy bright tangerine over and over again. Highly recommended. Thank you Elaine!read more
16:23 09 May 19
Encountered a problem with my cloth tape measure (Tape ripped off near the hook). I talked to Elaine, told her that I thought the failure was premature, and she promptly sent me another tape refill with clear directions on how to do the replacement. Great customer service! No questions about my... lost receipt...just the desire to make their product right. The sign of a good company!read more
13:41 09 May 19
We had a piece of our mattebox wear out after several years of use. We contacted them about replacing the part and they responded in less than 12 hours, verified our purchase quickly and replaced the parts for free. We love our Bright Tangerine Matte Boxes.
19:09 02 May 19
Upgraded my cheap plastic follow focus that had lots of play, making subtle focusing next to impossible to achieve. In addition to picking up the Revolvr Atom Follow Focus, I picked up a few accessories as well. Outstanding build quality and thoughtfulness put into all of Bright Tangerines... products, so it's a no brainer. Also, it was absolutely a pleasure working with Rob. His customer service skills are beyond anything I could expect. Learn from my mistake: Buy once for life, don’t buy cheap.read more
20:31 30 Apr 19
Great customer service! Rob was very helpful with getting me a part for my Misfit. Not only are their products some of the best looking, but the craftsmanship of every product they make is incredible. Thanks guys!
03:54 23 Mar 19
I own the Misfit Atom matte box, and a Titan arm. The matte box has been great so far, but the TITAN is worthy of a review: There's no contest. Bright Tangerine hit this one out of the park. I've used a variety of support arms over the years, mainly to hold small monitors mounted to cameras,... and all of them had some annoying flaw. They'd either come loose too easily, strip the threads on the camera, break, etc. The TITAN is a beast, it can hold anything you put on it, and it hasn't damaged any of my gear yet (after 2 years of use). Even better, it has some special tech inside that allows you to still change its orientation (along any axis) even when it's not fully tightened, and it still doesn't come loose or fall. Amazing. Only downside: it's heavier than other arms. I really hope Bright Tangerine release a smaller model with lighter weight. Customer service has also been top notch.read more
05:32 08 Mar 19
Bright Tangerine cinema products are awesome but even more awesome is their customer service. Rob and the Bright Tangerine team helped me with a small issue with my VIV matte box and I was blown away with their service. I'm very happy to have chosen Bright Tangerine.
20:15 03 Feb 19
Bright Tangerine not only makes the best and most versatile camera accessories available, their customer service and knowledge of the industry and its needs is unmatched. They are always looking for feedback and ideas for new products unlike so many others. Love Bright Tangerine and Rob is always... available to answer questions and concerns and always happy to give assistance. Highly recommend Bright Tangerine and Rob!read more
15:56 11 Jan 19
I love Bright Tangerine gear and the customer service from these guys is exceptional. Currently using the Left Field Cage for C200, Titan Arm with quick release, Revolvr Atom and Misfit Atom. These are all high-quality, well designed products that are a real pleasure to use. When I've needed to... reach out to Bright Tangerine support, they have been super-responsive and very professional to deal with. I can thoroughly recommend their gear and the support they provide.read more
20:05 10 Jan 19
This company produces some of my favorite accessories in the cinema world. Rob is always super helpful whenever I have any questions about the products. Really great to have someone from the company local to LA. Can't recommend them enough!
23:58 08 Jan 19
I own much Bright Tangerine equipment, Matte Boxes, Follow Focus, Baseplates etc. I find the gear beautifully designed and very functional. It's also extremely durable which is a must in a professional environment. The designs are really well thought out especially functionality for the DP and... camera assistant which is so important in the fast paced world of film production. Beyond this the customer service is superb, dealing with Bright Tangerine reps is a joy, many companies could learn a lot from them.read more
21:59 08 Jan 19
Rob was awesome. When I had trouble with my MisFit he sent a bunch of options and parts to try out. He was dedicated to finding a solution that worked for our production company.
02:32 22 Dec 18
Bright Tangerine for life! Top notch products and the customer service is excellent. Rob will take care of you and make you feel apart of the extended BT family.